# SurveyMonkey: Excel/CSV Exports are failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-18 00:42 UTC · Resolved: 2026-08-18 01:03 UTC · Duration: 21 min
- Updates: 4 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/r61rs72v8q6x](https://stspg.io/r61rs72v8q6x)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-18 00:42 UTC: All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
- **identified** 2026-08-18 00:56 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-18 01:00 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-18 01:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-18 00:42 UTC: [Major incident: Excel/CSV Exports are failing](https://rewindex.com/change/i540b7728066cc8.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/wv7l9r55y4nj · Markdown: https://rewindex.com/company/surveymonkey/incidents/wv7l9r55y4nj.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/wv7l9r55y4nj · Generated 2026-10-18T11:49:02.863Z