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SurveyMonkey: Users on Canadian DC not able to complete some surveys from US DC

Impact: majorStatus: resolvedStarted Resolved (20 min)3 updatesSource: stspg.io (opens in new tab)
Summary

SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

  1. investigating

    ⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved. We will continue monitoring.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON