Changes / SurveyMonkey / Users on Canadian DC not able to complete some surveys from US DC
SurveyMonkey: Major incident: Users on Canadian DC not able to complete some surveys from US DC
Summary
SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users on Canadian DC not able to complete some surveys from US DC
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After: major
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After: resolved
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After: 2026-02-10 19:20 UTC
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After: 2026-02-10 19:41 UTC
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After: SurveyMonkey
Before: not present
After: ⚠️ We're aware of an issue effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center. We are actively investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
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After: This incident has been resolved. We will continue monitoring.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users on Canadian DC not able to complete some surveys from US DC (this change) SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued. | Major incident |
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