# SurveyMonkey: Major incident: Users on Canadian DC not able to complete some surveys from US DC

**Summary:** SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-10 19:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/c5pq12f16l1b](https://stspg.io/c5pq12f16l1b)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/md8ktykm4jsz@a5c8e34070e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users on Canadian DC not able to complete some surveys from US DC
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-10 19:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-10 19:41 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (investigating) · 2026-02-10 19:20 UTC

```diff
+ ⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.
```

**8. Added: Update** (investigating) · 2026-02-10 19:23 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2026-02-10 19:41 UTC

```diff
+ This incident has been resolved. We will continue monitoring.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-10 19:20 UTC | Major incident: Users on Canadian DC not able to complete some surveys from US DC (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1882ee4c98edda · Markdown: https://rewindex.com/change/i1882ee4c98edda.md · JSON: https://rewindex.com/api/v1/changes/i1882ee4c98edda · Generated 2026-10-18T02:28:36.071Z