# SurveyMonkey: Users on Canadian DC not able to complete some surveys from US DC

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-10 19:20 UTC · Resolved: 2026-02-10 19:41 UTC · Duration: 20 min
- Updates: 3 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/c5pq12f16l1b](https://stspg.io/c5pq12f16l1b)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-10 19:20 UTC: ⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.
- **investigating** 2026-02-10 19:23 UTC: We are continuing to investigate this issue.
- **resolved** 2026-02-10 19:41 UTC: This incident has been resolved. We will continue monitoring.

## Rewindex changes for this incident

- 2026-02-10 19:20 UTC: [Major incident: Users on Canadian DC not able to complete some surveys from US DC](https://rewindex.com/change/i1882ee4c98edda.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/md8ktykm4jsz · Markdown: https://rewindex.com/company/surveymonkey/incidents/md8ktykm4jsz.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/md8ktykm4jsz · Generated 2026-10-18T11:28:29.470Z