SurveyMonkey: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Impact: majorStatus: resolvedStarted 2026-01-12 23:47 UTCResolved 2026-01-13 00:27 UTC (40 min)3 updatesSource: stspg.io

Summary

SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

investigating2026-01-12 23:47 UTC
On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
monitoring2026-01-13 00:19 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-01-13 00:27 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All' 2026-01-12 23:47 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON