# SurveyMonkey: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-12 23:47 UTC · Resolved: 2026-01-13 00:27 UTC · Duration: 40 min
- Updates: 3 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/gm23bc9sp5rk](https://stspg.io/gm23bc9sp5rk)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-12 23:47 UTC: On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
- **monitoring** 2026-01-13 00:19 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-13 00:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-12 23:47 UTC: [Major incident: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'](https://rewindex.com/change/i5a097980915870.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/p469p7pch49n · Markdown: https://rewindex.com/company/surveymonkey/incidents/p469p7pch49n.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/p469p7pch49n · Generated 2026-10-18T12:22:17.865Z