Changes / SurveyMonkey / Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

SurveyMonkey: Major incident: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Summary

SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 94%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-12 23:47 UTC
AddedResolved time#5
Before: not present
After: 2026-01-13 00:27 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All' (this change)
SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC.
Major incident

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