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SurveyMonkey: Custom data / respondent metadata missing from Individual Response Table and XLS exports

Impact: minorStatus: resolvedStarted Resolved (2.9 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: SurveyMonkey

Timeline of updates

  1. investigating

    We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.

  2. identified

    The issue has been identified and a fix is being investigated.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    The issue has been resolved for responses collected since putting the fix in place.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON