# SurveyMonkey: Custom data / respondent metadata missing from Individual Response Table and XLS exports

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-02 20:20 UTC · Resolved: 2026-10-02 23:12 UTC · Duration: 2.9 h
- Updates: 4 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/qrjdls4sgq19](https://stspg.io/qrjdls4sgq19)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **investigating** 2026-10-02 17:27 UTC: We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
- **identified** 2026-10-02 20:20 UTC: The issue has been identified and a fix is being investigated.
- **monitoring** 2026-10-02 20:40 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-02 23:12 UTC: The issue has been resolved for responses collected since putting the fix in place.


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Canonical: https://rewindex.com/company/surveymonkey/incidents/0d5yzhbqwpf8 · Markdown: https://rewindex.com/company/surveymonkey/incidents/0d5yzhbqwpf8.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/0d5yzhbqwpf8 · Generated 2026-10-18T10:33:16.332Z