Companies / SurveyMonkey / incidents

SurveyMonkey: Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Impact: majorStatus: resolvedStarted Resolved (3.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

  1. investigating

    We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. identified

    The cause has been identified and a fix is being implemented.

  3. resolved

    This issue has been resolved!

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON