Changes / SurveyMonkey / Low survey completion rate for RewardsApp Surveys with Advanced-Logic

SurveyMonkey: Major incident: Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Summary

SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 42%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Low survey completion rate for RewardsApp Surveys with Advanced-Logic
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-15 14:23 UTC
AddedResolved time#5
Before: not present
After: 2026-04-15 17:20 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
AddedUpdateidentified#8
Before: not present
After: The cause has been identified and a fix is being implemented.
AddedUpdateresolved#9
Before: not present
After: This issue has been resolved!

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Low survey completion rate for RewardsApp Surveys with Advanced-Logic (this change)
SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details.
Major incident

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