# SurveyMonkey: Low survey completion rate for RewardsApp Surveys with Advanced-Logic

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-15 14:23 UTC · Resolved: 2026-04-15 17:20 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/g7myrfg8y8lm](https://stspg.io/g7myrfg8y8lm)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-15 14:23 UTC: We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.  Our team is actively working to identify the root cause and will provide updates as more information becomes available.
- **identified** 2026-04-15 15:47 UTC: The cause has been identified and a fix is being implemented.
- **resolved** 2026-04-15 17:20 UTC: This issue has been resolved!

## Rewindex changes for this incident

- 2026-04-15 14:23 UTC: [Major incident: Low survey completion rate for RewardsApp Surveys with Advanced-Logic](https://rewindex.com/change/i50c611f7111093.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/l4yw2sv82cnv · Markdown: https://rewindex.com/company/surveymonkey/incidents/l4yw2sv82cnv.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/l4yw2sv82cnv · Generated 2026-10-18T09:40:21.934Z