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SurveyMonkey: TURF and Empirical Bayes not working on MaxDiff surveys

Impact: majorStatus: resolvedStarted Resolved (6.1 h)2 updatesSource: stspg.io (opens in new tab)
Summary

TURF and Empirical Bayes were not working on MaxDiff surveys in a major-impact SurveyMonkey incident that started at 2026-04-24 08:40 UTC. The incident lasted 6 h 4 min and was resolved at 2026-04-24 14:45 UTC; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON