Changes / SurveyMonkey / TURF and Empirical Bayes not working on MaxDiff surveys

SurveyMonkey: Major incident: TURF and Empirical Bayes not working on MaxDiff surveys

Summary

TURF and Empirical Bayes were not working on MaxDiff surveys in a major-impact SurveyMonkey incident that started at 2026-04-24 08:40 UTC. The incident lasted 6 h 4 min and was resolved at 2026-04-24 14:45 UTC; no cause or specific fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 80%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: TURF and Empirical Bayes not working on MaxDiff surveys
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-24 08:40 UTC
AddedResolved time#5
Before: not present
After: 2026-04-24 14:45 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: TURF and Empirical Bayes not working on MaxDiff surveys (this change)
TURF and Empirical Bayes were not working on MaxDiff surveys in a major-impact SurveyMonkey incident that started at 2026-04-24 08:40 UTC. The incident lasted 6 h 4 min and was resolved at 2026-04-24 14:45 UTC; no cause or specific fix was stated.
Major incident

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