Companies / SurveyMonkey / incidents

SurveyMonkey: Copied surveys drafts not appearing in survey list

Affected components: SurveyMonkey

Timeline of updates

1. investigating2026-04-24 20:46 UTC

   We are currently investigating this issue.

2. investigating2026-04-24 22:49 UTC

   We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.

3. identified2026-04-24 23:28 UTC

   The issue has been identified and we are working on a fix.

4. identified2026-04-25 00:48 UTC

   The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.

5. resolved2026-04-25 02:28 UTC

   This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON