Changes / Drata / Some customers unable to login
Drata: Critical incident: Some customers unable to login
Summary
Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers unable to login
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-11-04 03:51 UTC
Before: not present
After: 2025-11-05 02:46 UTC
Before: not present
After: Web Application
Before: not present
After: Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.
Before: not present
After: The root cause of the issue has been identified. We are actively working on a fix.
Before: not present
After: A fix for the issue has been implemented. We are actively deploying the fix to all regions.
Before: not present
After: A fix for the issue has been deployed. The team will continue to monitor.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some customers unable to login (this change) Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions. | Major incident |