Drata: Some customers unable to login
Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Web Application
Timeline of updates
- investigating
Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.
- identified
The root cause of the issue has been identified. We are actively working on a fix.
- identified
A fix for the issue has been implemented. We are actively deploying the fix to all regions.
- monitoring
A fix for the issue has been deployed. The team will continue to monitor.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Some customers unable to login 2025-11-04 03:51 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON