# Drata: Some customers unable to login

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-04 03:51 UTC · Resolved: 2025-11-05 02:46 UTC · Duration: 23 h
- Updates: 5 · Affected components: Web Application
- [Vendor status page: https://stspg.io/z01q2mfl9z5v](https://stspg.io/z01q2mfl9z5v)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-04 03:51 UTC: Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.
- **identified** 2025-11-04 06:05 UTC: The root cause of the issue has been identified. We are actively working on a fix.
- **identified** 2025-11-04 07:13 UTC: A fix for the issue has been implemented. We are actively deploying the fix to all regions.
- **monitoring** 2025-11-04 10:02 UTC: A fix for the issue has been deployed. The team will continue to monitor.
- **resolved** 2025-11-05 02:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-04 03:51 UTC: [Critical incident: Some customers unable to login](https://rewindex.com/change/ied1fc91528f766.md)


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Canonical: https://rewindex.com/company/drata/incidents/xmd2nywjpt2v · Markdown: https://rewindex.com/company/drata/incidents/xmd2nywjpt2v.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/xmd2nywjpt2v · Generated 2026-10-18T11:29:18.164Z