# Drata: Critical incident: Some customers unable to login

**Summary:** Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-04 03:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z01q2mfl9z5v](https://stspg.io/z01q2mfl9z5v)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/xmd2nywjpt2v@d1006d961ff7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers unable to login
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-04 03:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-05 02:46 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2025-11-04 03:51 UTC

```diff
+ Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.
```

**8. Added: Update** (identified) · 2025-11-04 06:05 UTC

```diff
+ The root cause of the issue has been identified. We are actively working on a fix.
```

**9. Added: Update** (identified) · 2025-11-04 07:13 UTC

```diff
+ A fix for the issue has been implemented. We are actively deploying the fix to all regions.
```

**10. Added: Update** (monitoring) · 2025-11-04 10:02 UTC

```diff
+ A fix for the issue has been deployed. The team will continue to monitor.
```

**11. Added: Update** (resolved) · 2025-11-05 02:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-04 03:51 UTC | Critical incident: Some customers unable to login (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied1fc91528f766 · Markdown: https://rewindex.com/change/ied1fc91528f766.md · JSON: https://rewindex.com/api/v1/changes/ied1fc91528f766 · Generated 2026-10-18T02:55:11.017Z