Changes / 1Password / 1password.com Website Access Degradation
1Password: Major incident: 1password.com Website Access Degradation
Summary
1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: 1password.com Website Access Degradation
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 12:06 UTC
Before: not present
After: 2025-11-18 15:47 UTC
Before: not present
After: 1Password.com website, Canada - 1Password.com website, Enterprise - 1Password.com website, Europe - 1Password.com website, USA/Global - 1Password.com website
Before: not present
After: We’re aware that 1password.com is currently not loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
Before: not present
After: We’re continuing to work with our vendor to resolve the issue affecting the 1password.com marketing site. The 1Password app and password manager remain fully operational.
Before: not present
After: Our upstream vendor has implemented a fix, and our teams are monitoring to ensure full recovery.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: 1password.com Website Access Degradation (this change) 1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved. | Major incident |
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