# 1Password: Major incident: 1password.com Website Access Degradation

**Summary:** 1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 12:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x8xvlkzn838r](https://stspg.io/x8xvlkzn838r)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/ftk5dmb7jm7w@6395354a449f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 1password.com Website Access Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 12:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:47 UTC
```

**6. Added: Affected components**

```diff
+ 1Password.com website, Canada - 1Password.com website, Enterprise - 1Password.com website, Europe - 1Password.com website, USA/Global - 1Password.com website
```

**7. Added: Update** (investigating) · 2025-11-18 12:06 UTC

```diff
+ We’re aware that 1password.com is currently not loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
```

**8. Added: Update** (investigating) · 2025-11-18 12:09 UTC

```diff
+ We’re continuing to work with our vendor to resolve the issue affecting the 1password.com marketing site. The 1Password app and password manager remain fully operational.
```

**9. Added: Update** (monitoring) · 2025-11-18 14:41 UTC

```diff
+ Our upstream vendor has implemented a fix, and our teams are monitoring to ensure full recovery.
```

**10. Added: Update** (resolved) · 2025-11-18 15:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 12:06 UTC | Major incident: 1password.com Website Access Degradation (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i45f24a429e378c · Markdown: https://rewindex.com/change/i45f24a429e378c.md · JSON: https://rewindex.com/api/v1/changes/i45f24a429e378c · Generated 2026-10-18T01:30:10.046Z