Companies / 1Password / incidents
1Password: 1password.com Website Access Degradation
1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: 1Password.com websiteEurope - 1Password.com website1Password.com websiteCanada - 1Password.com website1Password.com websiteUSA/Global - 1Password.com website1Password.com websiteEnterprise - 1Password.com website
Timeline of updates
- investigating
We’re aware that 1password.com is currently not loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
- investigating
We’re continuing to work with our vendor to resolve the issue affecting the 1password.com marketing site. The 1Password app and password manager remain fully operational.
- monitoring
Our upstream vendor has implemented a fix, and our teams are monitoring to ensure full recovery.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: 1password.com Website Access Degradation 2025-11-18 12:06 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). 1Password profile · Recent 1Password incidents · Markdown · JSON