# 1Password: 1password.com Website Access Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 12:06 UTC · Resolved: 2025-11-18 15:47 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: 1Password.com website, Europe - 1Password.com website, 1Password.com website, Canada - 1Password.com website, 1Password.com website, USA/Global - 1Password.com website, 1Password.com website, Enterprise - 1Password.com website
- [Vendor status page: https://stspg.io/x8xvlkzn838r](https://stspg.io/x8xvlkzn838r)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 12:06 UTC: We’re aware that 1password.com is currently not loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
- **investigating** 2025-11-18 12:09 UTC: We’re continuing to work with our vendor to resolve the issue affecting the 1password.com marketing site. The 1Password app and password manager remain fully operational.
- **monitoring** 2025-11-18 14:41 UTC: Our upstream vendor has implemented a fix, and our teams are monitoring to ensure full recovery.
- **resolved** 2025-11-18 15:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-18 12:06 UTC: [Major incident: 1password.com Website Access Degradation](https://rewindex.com/change/i45f24a429e378c.md)


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Canonical: https://rewindex.com/company/1password/incidents/ftk5dmb7jm7w · Markdown: https://rewindex.com/company/1password/incidents/ftk5dmb7jm7w.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/ftk5dmb7jm7w · Generated 2026-10-18T12:21:54.948Z