Changes / Pinecone / [Serverless][AWS][eu-west-1] 5xx errors on some write path operations
Pinecone: Major incident: [Serverless][AWS][eu-west-1] 5xx errors on some write path operations
Summary
Pinecone reported a major incident causing 5xx errors on some Serverless write path operations in AWS eu-west-1, affecting customers writing to indexes in that region. It started at 2025-11-06 14:38 UTC and was resolved at 2025-11-06 14:40 UTC, lasting 2 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][eu-west-1] 5xx errors on some write path operations
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-06 14:38 UTC
Before: not present
After: 2025-11-06 14:40 UTC
Before: not present
After: AWS eu-west-1, Serverless Indexes - AWS eu-west-1
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][eu-west-1] 5xx errors on some write path operations (this change) Pinecone reported a major incident causing 5xx errors on some Serverless write path operations in AWS eu-west-1, affecting customers writing to indexes in that region. It started at 2025-11-06 14:38 UTC and was resolved at 2025-11-06 14:40 UTC, lasting 2 min; no cause or fix was stated. | Major incident |