Changes / NordLayer / Website, Control Panel, SMP and authentication flow being inaccessible
NordLayer: Major incident: Website, Control Panel, SMP and authentication flow being inaccessible
Summary
NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Website, Control Panel, SMP and authentication flow being inaccessible
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 11:39 UTC
Before: not present
After: 2025-11-18 15:00 UTC
Before: not present
After: NordLayer Applications, NordLayer Control Panel, NordLayer Service Management Platform (SMP), NordLayer Website
Before: not present
After: We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.
Before: not present
After: All issues have been identified to be related to the global Cloudflare outage
Before: not present
After: Cloudflare has announced that all services should now be recovering.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Website, Control Panel, SMP and authentication flow being inaccessible (this change) NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage. | Major incident |
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