# NordLayer: Major incident: Website, Control Panel, SMP and authentication flow being inaccessible

**Summary:** NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 11:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/94f3kwq6pxms](https://stspg.io/94f3kwq6pxms)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/k378tscrkf33@db9af4485ca6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Website, Control Panel, SMP and authentication flow being inaccessible
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 11:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:00 UTC
```

**6. Added: Affected components**

```diff
+ NordLayer Applications, NordLayer Control Panel, NordLayer Service Management Platform (SMP), NordLayer Website
```

**7. Added: Update** (investigating) · 2025-11-18 11:39 UTC

```diff
+ We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.
```

**8. Added: Update** (identified) · 2025-11-18 11:42 UTC

```diff
+ All issues have been identified to be related to the global Cloudflare outage
```

**9. Added: Update** (monitoring) · 2025-11-18 14:52 UTC

```diff
+ Cloudflare has announced that all services should now be recovering.
```

**10. Added: Update** (resolved) · 2025-11-18 15:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 11:39 UTC | Major incident: Website, Control Panel, SMP and authentication flow being inaccessible (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i285955962b25a0 · Markdown: https://rewindex.com/change/i285955962b25a0.md · JSON: https://rewindex.com/api/v1/changes/i285955962b25a0 · Generated 2026-10-18T01:54:28.065Z