NordLayer: Website, Control Panel, SMP and authentication flow being inaccessible

Impact: majorStatus: resolvedStarted 2025-11-18 11:39 UTCResolved 2025-11-18 15:00 UTC (3.4 h)4 updatesSource: stspg.io

Summary

NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NordLayer WebsiteNordLayer Service Management Platform (SMP)NordLayer Control PanelNordLayer Applications

Timeline of updates

investigating2025-11-18 11:39 UTC
We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.
identified2025-11-18 11:42 UTC
All issues have been identified to be related to the global Cloudflare outage
monitoring2025-11-18 14:52 UTC
Cloudflare has announced that all services should now be recovering.
resolved2025-11-18 15:00 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Website, Control Panel, SMP and authentication flow being inaccessible 2025-11-18 11:39 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON