# NordLayer: Website, Control Panel, SMP and authentication flow being inaccessible

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 11:39 UTC · Resolved: 2025-11-18 15:00 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: NordLayer Website, NordLayer Service Management Platform (SMP), NordLayer Control Panel, NordLayer Applications
- [Vendor status page: https://stspg.io/94f3kwq6pxms](https://stspg.io/94f3kwq6pxms)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 11:39 UTC: We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.
- **identified** 2025-11-18 11:42 UTC: All issues have been identified to be related to the global Cloudflare outage
- **monitoring** 2025-11-18 14:52 UTC: Cloudflare has announced that all services should now be recovering.
- **resolved** 2025-11-18 15:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-18 11:39 UTC: [Major incident: Website, Control Panel, SMP and authentication flow being inaccessible](https://rewindex.com/change/i285955962b25a0.md)


---
Canonical: https://rewindex.com/company/nordlayer/incidents/k378tscrkf33 · Markdown: https://rewindex.com/company/nordlayer/incidents/k378tscrkf33.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/k378tscrkf33 · Generated 2026-10-18T10:38:58.903Z