Changes / Unbounce / Leads Delayed Due to 3rd Party Incident
Unbounce: Major incident: Leads Delayed Due to 3rd Party Incident
Summary
Unbounce reported a major incident in which some legitimate leads were incorrectly marked as spam following a third-party partner incident. Recorded start and resolution were both 2025-11-17 13:00 UTC (computed duration: 0 min); Unbounce said it would resubmit affected leads on November 19th, 2025, by end of day.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 89%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Leads Delayed Due to 3rd Party Incident
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-17 13:00 UTC
Before: not present
After: 2025-11-17 13:00 UTC
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After: Due to an incident that one of our 3rd party partners experienced, some legitimate leads received on November 17th, 2025 between approximately 5am PT - 6:40am PT were incorrectly marked as spam.
We will be resubmitting those leads today (November 19th, 2025) and that work should be complete by end of day.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Leads Delayed Due to 3rd Party Incident (this change) Unbounce reported a major incident in which some legitimate leads were incorrectly marked as spam following a third-party partner incident. Recorded start and resolution were both 2025-11-17 13:00 UTC (computed duration: 0 min); Unbounce said it would resubmit affected leads on November 19th, 2025, by end of day. | Major incident |