# Unbounce: Major incident: Leads Delayed Due to 3rd Party Incident

**Summary:** Unbounce reported a major incident in which some legitimate leads were incorrectly marked as spam following a third-party partner incident. Recorded start and resolution were both 2025-11-17 13:00 UTC (computed duration: 0 min); Unbounce said it would resubmit affected leads on November 19th, 2025, by end of day. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-11-17 13:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4tspy9ps7dbc](https://stspg.io/4tspy9ps7dbc)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)
- Versions: before (none: first archived) → after incident\_version:265/jz1ncp5y3xp3@1f15020dd07b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Leads Delayed Due to 3rd Party Incident
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-17 13:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-17 13:00 UTC
```

**6. Added: Update** (resolved) · 2025-11-17 13:00 UTC

```diff
+ Due to an incident that one of our 3rd party partners experienced, some legitimate leads received on November 17th, 2025 between approximately 5am PT - 6:40am PT were incorrectly marked as spam. We will be resubmitting those leads today (November 19th, 2025) and that work should be complete by end of day.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-17 13:00 UTC | Major incident: Leads Delayed Due to 3rd Party Incident (this change) | degradation |

All Unbounce changes: [timeline](https://rewindex.com/company/unbounce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7c279b5785de9a · Markdown: https://rewindex.com/change/i7c279b5785de9a.md · JSON: https://rewindex.com/api/v1/changes/i7c279b5785de9a · Generated 2026-10-18T02:55:40.868Z