Changes / SurveyMonkey / Analyze page not loading correctly on Windows 10 computers

SurveyMonkey: Major incident: Analyze page not loading correctly on Windows 10 computers

Summary

SurveyMonkey’s Analyze page was not loading correctly on Windows 10 computers, affecting users in certain regions, like Australia. The vendor rated the impact major; the incident started at 2025-11-07 02:33 UTC and was resolved at 2025-11-07 03:02 UTC, lasting 29 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Analyze page not loading correctly on Windows 10 computers
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-07 02:33 UTC
AddedResolved time#5
Before: not present
After: 2025-11-07 03:02 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: This issue was specific to users in certain regions, like Australia.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Analyze page not loading correctly on Windows 10 computers (this change)
SurveyMonkey’s Analyze page was not loading correctly on Windows 10 computers, affecting users in certain regions, like Australia. The vendor rated the impact major; the incident started at 2025-11-07 02:33 UTC and was resolved at 2025-11-07 03:02 UTC, lasting 29 min.
Major incident

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