What vendors changed

SquarespaceConnectivity issues - 503 errors

Squarespace sites experienced connectivity issues and 503 errors affecting Site Loading, with a major impact level. The incident started at 2026-01-12 11:05 UTC and was resolved at 2026-01-12 11:27 UTC, lasting 22 min; no cause or fix was stated.

SSalesforceField Service Scheduling Feature Disruption: Field Service Scheduling

PPendoPendo Chatbot not operational in the Resource CenterEvent

Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.

SSigma ComputingChat Support experiencing 3rd party outageEvent

Sigma Computing’s major chat support outage ran from 2026-01-09 20:33 UTC to 2026-01-09 22:23 UTC, lasting 1 h 49 min. Third-party provider Intercom experienced an outage and reported implementing a fix; Sigma confirmed chat support was fully operational at resolution. Customers were directed to submit support tickets for urgent requests and warned of slower responses.

SSambaNovaSambaNova Cloud Down

BrexExpense service unavailable

Brex’s Expense service was unavailable, affecting Spend Management, with impact rated critical. The incident started at 2026-01-09 19:43 UTC and was resolved at 2026-01-09 20:48 UTC, lasting 1 h 4 min. Brex reported a fix in place at 20:20 UTC but did not state a cause.

SSemgrepDegraded scan performance in CI and Semgrep Managed Scans

Semgrep reported major scan performance degradation in CI and Semgrep Managed Scans from 2026-01-09 17:02 UTC to 2026-01-09 23:27 UTC, lasting 6 h 25 min. Semgrep implemented several changes and reported recovery; at resolution, the system was stable and scans were executing normally.

RRetell AIOutbound Calling Service Degradation

Box[Critical] Issues with Logins, Notes and API

Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact.

ConvexIntermittent increased error rates

Convex reported intermittent increased error rates to/from database affecting Free & Starter and Live Traffic - Database Services, with major impact. The incident started at 2026-01-09 00:51 UTC and was resolved at 2026-01-09 01:40 UTC, lasting 48 min; no cause or specific fix was stated.

ContentstackContentstack – AWS NA – SSO Authentication Disruption

ConfluenceConfluence site unreachable for some users

A major Confluence Cloud outage affected some users in us-east-1, disrupting page viewing and editing; the incident started 2026-01-08 15:27 UTC and lasted 3 h 42 min. Atlassian attributed database overload to a configuration change and an unexpected traffic burst. Service was restored, with resolution recorded at 2026-01-08 19:09 UTC.

IInfluxData (InfluxDB Cloud)High query error rates in AWS EU-CENTRAL-1 cluster

CConfluentMultiple customers are reporting networking instability in the Azure West Europe region

Confluent Cloud experienced major networking instability affecting multiple customers in Azure West Europe from 2026-01-08 12:30 UTC to 2026-01-08 16:25 UTC, lasting 3 h 55 min. Confluent reported implementing a fix at 13:09 UTC and subsequently confirmed resolution.

ContentstackContentstack - AWS NA - Delivery API, GraphQL and Management API Issue

SSemgrepSome CI Scans are not completing successfully

Semgrep reported a major CI scan degradation starting 2026-01-08 10:40 UTC: some scans failed to complete or took a long time, getting stuck at "Uploading scan results" or "Finalizing scan". A fix was implemented at 12:11 UTC, and the incident was resolved at 2026-01-08 13:36 UTC after 2 h 56 min.

Box[Critical] Issues with Multiple Box Services

Box reported a critical outage affecting Login, Public API, Uploads, Downloads and Box Notes, starting 2026-01-08 01:39 UTC and resolved at 2026-01-08 02:37 UTC (58 min). Customers experienced elevated errors and timeouts; Box reported taking remediation steps and confirmed all affected services were restored.

CCanvaUsers may experience issues with Logging in/Signing up.

Canva reported a major incident affecting logging in and signing up, starting 2026-01-07 23:29 UTC and resolved 2026-01-08 03:09 UTC, lasting 3 h 39 min. A fix was in place by 2026-01-08 01:02 UTC, followed by monitoring; no cause was stated.

BitbucketUnable to reach bitbucket site

Bitbucket Cloud reported a critical outage starting 2026-01-07 16:23 UTC, resolved at 2026-01-07 18:53 UTC (2 h 29 min). Affected customers could not load the dashboard and experienced degraded navigation and intermittent public REST API failures; the postmortem attributed the disruption to unexpected public API load causing long-running database queries.

FFirebaseFirebase Realtime Database (RTDB) customers may experience connectivity issues in us-central1, europe-west1 and asia-southeast1

SSpeechmaticsBatch SaaS US1 - API call failures

TTeleportTeleport Cloud outage us-west-2

BBrazeUS05 Dashboard Errors

Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution.

LLeverResumes and Offers Failing to Load

Lever reported a major incident: resumes failed to load, offers did not display, and manually adding resumes to opportunities produced errors. It ran from 2026-01-06 10:52 UTC to 2026-01-06 13:51 UTC, lasting 2 h 59 min and disrupting hiring workflows. A fix was implemented at 2026-01-06 12:47 UTC; no cause was stated.

JiraDisrupted Automation for Jira triggers not running for some customers

A major incident prevented some Automation for Jira rules from executing in Jira and Jira Service Management in Asia Pacific and South East regions; other regions were unaffected. It started 2026-01-06 05:18 UTC and was resolved 2026-01-07 11:32 UTC, lasting 30 h 14 min. New events were fixed, and failed rules were rerun by replaying historical events.

SSigma ComputingScheduled Backend Tasks not running on AWS US

Sigma Computing reported a major AWS US outage affecting scheduled exports, materializations, and warehouse view updates from 2026-01-05 21:38 UTC to 2026-01-05 23:33 UTC, lasting 1 h 55 min. A fix was implemented, and Sigma stated that queued tasks should start recovering automatically after resolution.

AsanaDowntime for the Asana web app

Asana reported a major web app outage preventing new sessions, starting 2026-01-05 21:17 UTC and resolved at 2026-01-05 21:50 UTC (32 min). Existing web sessions, mobile and API traffic were unaffected. Engineers identified and reverted the change blocking new sessions, restoring service.

LLeverIncorrect counts for candidates in pipeline stages

Lever reported a major incident showing incorrect candidate pipeline-stage counts across multiple customer accounts, affecting Hire and LeverTRM - Hire in EU and Global Data Centers. Candidate profile indexing stopped due to a service outage; service was restored and affected data backfilled. The incident ran from 2026-01-05 17:00 UTC to 2026-01-12 18:26 UTC, lasting 7 days 1 h.

CCensusCensus Full Outage

A critical Census outage affected Census Sync Management UI and Sync Engine from 2026-01-05 15:17 UTC to 2026-01-05 20:24 UTC (5 h 7 min). Syncs could not run, and website access was disrupted. Census attributed the outage to an indexing change and said rebuilding previous indexes delayed recovery.

MMonday.comInvestigating connectivity issues across accounts and devices

A critical connectivity outage affected Platform and US - Platform from 2026-01-05 14:29 UTC to 2026-01-05 15:36 UTC (1 h 7 min). The postmortem attributed 31 minutes of US access disruption to an application-level issue; EMEA and APAC access were unaffected. A fix was implemented; automations could be delayed or not trigger.

SSalesforceService Disruption: Service Cloud Voice, Core Service

MakeConnectivity Issues Detected

Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause.

Box[Medium] Issue with Enterprise Reporting

Box reported a major Enterprise Reporting outage: some requested and scheduled reports were not generated, and missing reports should be rerun. Recorded start: 2026-01-03 00:16 UTC; recorded resolution: 2026-01-02 13:30 UTC, preceding the start, so duration is unknown. Box reported no current impact.

AAshbyAll-In-One: Issues sending E-Signatures

Ashby reported a critical All-In-One outage affecting e-signature requests through Dropbox Sign, starting 2026-01-02 21:12 UTC and resolved at 2026-01-02 23:36 UTC, lasting 2 h 23 min. Dropbox Sign resolved its downtime, and Ashby verified that e-signature functionality worked again.

WWorkOSDelayed Webhook Deliveries

WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal.

DDropbox SignDropbox Sign is experiencing an outage.

Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated.

PPineconeIntermittent unavailability across all environments for some indexes

Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min.

SSalesforceService Disruption: Platform

AAptiblePerformance issues on auth.aptible.com

PPinecone[Serverless][AWS][us-west-2] 5xx errors on some read path operations

Pinecone reported a major incident causing 5xx errors on some Serverless read-path operations in AWS us-west-2. It started at 2025-12-31 03:13 UTC and was resolved at 2025-12-31 03:29 UTC, lasting 16 min; a fix was implemented, but no cause was stated.

RRetell AIASR configuration bug

SSalesforceMarketing Cloud Personalization Service Disruption: Data Processing Features, Event Receiving Features, File Transfer Services +3 more

WWorkOSDegraded AuthKit Behavior

WorkOS reported major AuthKit degradation causing intermittent errors from 2025-12-29 12:26 UTC to 2025-12-29 14:13 UTC, lasting 1 h 47 min. DDoS protection mitigated an attack but produced false positives, causing intermittent 404s for end users; WorkOS adjusted rule sensitivity and marked the incident resolved.

AActiveCampaignIncrease in Failures Using the API

ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix.

Jira, Trelloand BitbucketOutbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Jira reported a critical incident affecting outbound email, mobile push notifications, and support ticket delivery across cloud products, recorded from 2025-12-27 04:42 UTC to 2025-12-27 05:20 UTC (37 min). The postmortem reports email and notification failures beginning at 02:48 UTC, triggered by expired monitoring-infrastructure TLS certificates; core Jira and Confluence remained available, and affected services were restored.

ConfluenceOutbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

A critical incident affected email delivery, mobile notifications and support ticket creation across Atlassian Cloud products from 2025-12-27 02:48 UTC to 2025-12-27 05:20 UTC (2 h 32 min). Core Jira and Confluence functionality remained available. Atlassian attributed the issue to expired monitoring TLS certificates disrupting its metrics pipeline and confirmed all affected services were restored.

RRunwayUnable to start new tasks

Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved.