Changes / Pendo / Pendo Chatbot not operational in the Resource Center
Pendo: Major incident: Pendo Chatbot not operational in the Resource Center
Summary
Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pendo Chatbot not operational in the Resource Center
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-09 20:46 UTC
Before: not present
After: 2026-01-09 21:18 UTC
Before: not present
After: AU environment (app.au.pendo.io) - Other, EU environment (app.eu.pendo.io) - Other, Other, US1 environment (us1.app.pendo.io) - Other, US environment (app.pendo.io) - Other
Before: not present
After: Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new
Thank you for your patience!
Before: not present
After: The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pendo Chatbot not operational in the Resource Center (this change) Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed. | Major incident |