Companies / analytics
Pendo
126incidents since 2018-01-26
48major or critical
6in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pairing in Mobile is Not Functional Mobile device pairing with Pendo Designer failed, affecting on-device guide testing and Mobile Debugger across AU, EU, JPN, US1 and US environments. Pendo rated the incident major; it started at 2026-10-01 06:29 UTC and was resolved at 2026-10-01 08:16 UTC, lasting 1 h 47 min. No cause or fix was stated. | Major incident | |
| Critical incident: Guide targeting impacted in US Environment Pendo reported a critical guide-targeting disruption affecting a subset of visitors in the US environment (app.pendo.io), starting at 2026-09-21 20:54 UTC. Pendo deployed a fix, reported targeting restored at 21:16 UTC, and resolved the incident at 21:28 UTC; the recorded duration was 34 min. | Major incident | |
| Major incident: Latency issue in US region impacting login, guide delivery and event data processing Pendo reported a major US-region disruption affecting login, web and mobile guide delivery, and event data processing, starting 2026-09-14 16:14 UTC and resolved at 2026-09-14 20:05 UTC (3 h 50 min). Pendo deployed a fix and reported services restored at 16:22 UTC with no data loss, though event processing could still be slightly delayed. | Major incident | |
| Major incident: Data Sync Destination Failures Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required. | Major incident | |
| Critical incident: Pendo Academy Currently Inaccessible Pendo Academy was inaccessible in all environments, showing “unauthorized” errors unrelated to user credentials. Pendo rated the incident critical; it started at 2026-05-29 12:40 UTC and was resolved at 2026-05-29 15:32 UTC, lasting 2 h 51 min. Pendo reported access restored across all regions but did not state a cause or fix. | Major incident | |
| Critical incident: Guide Delivery Outage - US1 Region Pendo reported a critical guide delivery outage in the US1 environment (us1.app.pendo.io): guides were not loading for end users. The incident ran from 2026-05-19 16:50 UTC to 2026-05-19 19:06 UTC, lasting 2 h 16 min. Mitigation changes partially restored service; guides were loading normally by 17:33 UTC, with full resolution confirmed at 19:06 UTC. | Major incident | |
| Major incident: Investigating Issues with Guides and Resource Center | Major incident | |
| Critical incident: Guides using segments are non-operational in Production and Staging Environments | Major incident | |
| Major incident: Pendo Chatbot not operational in the Resource Center | Major incident | |
| Major incident: Classic/Legacy Feedback in The US Server is Down | Major incident |
Full Pendo change timeline, with diffs →
Status incident history
Pendo status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2018 | 10 | 2 |
| 2019 | 7 | 3 |
| 2020 | 9 | 4 |
| 2021 | 22 | 10 |
| 2022 | 15 | 4 |
| 2023 | 15 | 2 |
| 2024 | 8 | 5 |
| 2025 | 16 | 9 |
| 2026 | 24 | 9 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 1 |
| 2023-11 | minor | 1 |
| 2024-03 | critical | 1 |
| 2024-03 | major | 1 |
| 2024-04 | none | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-09 | major | 1 |
| 2024-10 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | major | 1 |
| 2025-03 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | major | 5 |
| 2025-06 | major | 3 |
| 2025-06 | none | 1 |
| 2025-07 | none | 1 |
| 2025-10 | minor | 1 |
| 2025-11 | none | 1 |
| 2026-01 | major | 1 |
| 2026-02 | critical | 1 |
| 2026-02 | major | 1 |
| 2026-03 | minor | 2 |
| 2026-04 | minor | 1 |
| 2026-05 | critical | 2 |
| 2026-05 | minor | 6 |
| 2026-06 | none | 1 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 2 |
| 2026-07 | none | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 1 |
Silent edits
No silent edits or deletions detected for Pendo yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricingpartial | pendo.io/pricing | 2 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.pendo.io | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 126 incidents. Full list: last 90 days · JSON · Markdown