Pendo: Possible issues with Pendo customers receiving Pendo emails
Pendo reported a major email outage: some users did not receive invitation/password reset emails, or Pendo emails were marked as Spam. It started 2024-03-07 20:59 UTC and was marked resolved 2024-03-12 13:22 UTC, lasting 4 days 16 h. Pendo advised customers’ IT teams to whitelist Pendo emails and linked sign-in troubleshooting guidance.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Other
Timeline of updates
- investigating
We have identified an issue where some Pendo users are not receiving invitation/password reset emails or emails from Pendo are being marked as Spam. To mitigate, your IT team will need to go into your email providers' security setting to whitelist emails from Pendo. Please open a Support ticket if you are experiencing issues with email communication and need further assistance.
- investigating
We are continuing to investigate this issue.
- resolved
This incident has been identified. More information on how to mitigate can be found here: https://support.pendo.io/hc/en-us/articles/8173942769947-Troubleshoot-sign-in-issues
Rewindex changes for this incident
- Major incident: Possible issues with Pendo customers receiving Pendo emails 2024-03-07 20:59 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON