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Pendo: Guide Targeting and Conversational AI Guide Editor Disruption

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestspg.io (opens in new tab)

Timeline of updates

  1. resolved

    Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment):

    Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window.

    Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Pendo, started 2026-06-04 17:00 UTC, resolved after 0 min, 1 update(s).

Title
Guide Targeting and Conversational AI Guide Editor Disruption
Vendor
Pendo
Date
URL
https://rewindex.com/company/pendo/incidents/bz2zssf5ym69

Pendo profileRecent Pendo incidentsAll outages on June 4, 2026Pendo in June 2026MarkdownJSON