# Pendo: Guide Targeting and Conversational AI Guide Editor Disruption

> Pendo status incident “Guide Targeting and Conversational AI Guide Editor Disruption” on 2026-06-04: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pendo/incidents/bz2zssf5ym69
Last updated: 2026-06-04T17:00:20Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-06-04 17:00 UTC · Resolved: 2026-06-04 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/lskck18v3vhq](https://stspg.io/lskck18v3vhq)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Timeline of updates

- **resolved** 2026-06-04 17:00 UTC: Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

## Cite this

Status incident (vendor impact label: none) posted by Pendo, started 2026-06-04 17:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/pendo/incidents/bz2zssf5ym69
- Citation: Pendo, “Guide Targeting and Conversational AI Guide Editor Disruption” (2026-06-04 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/pendo/incidents/bz2zssf5ym69 (CC BY 4.0).
- Markdown link: `[Pendo: Guide Targeting and Conversational AI Guide Editor Disruption (2026-06-04)](https://rewindex.com/company/pendo/incidents/bz2zssf5ym69)`


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Canonical: https://rewindex.com/company/pendo/incidents/bz2zssf5ym69 · Markdown: https://rewindex.com/company/pendo/incidents/bz2zssf5ym69.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/bz2zssf5ym69 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:01:07.969Z