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Pendo: Pendo login issue

Impact: criticalStatus: resolvedStarted Resolved (4.0 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Pendo UI

Timeline of updates

  1. investigating

    Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

  2. monitoring

    A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

  3. investigating

    Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

  4. monitoring

    A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.

  5. resolved

    Our application login issue has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON