Changes / Pendo / Pendo login issue
Pendo: Critical incident: Pendo login issue
Summary
Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pendo login issue
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-03-31 19:22 UTC
Before: not present
After: 2024-03-31 23:21 UTC
Before: not present
After: Pendo UI
Before: not present
After: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.
Before: not present
After: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
Before: not present
After: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.
Before: not present
After: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
Before: not present
After: Our application login issue has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Pendo login issue (this change) Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them. | Major incident |