# Pendo: Pendo login issue

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-03-31 19:22 UTC · Resolved: 2024-03-31 23:21 UTC · Duration: 4.0 h
- Updates: 5 · Affected components: Pendo UI
- [Vendor status page: https://stspg.io/x27c2d9cw6jt](https://stspg.io/x27c2d9cw6jt)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a critical infrastructure issue affecting application login in Pendo UI, starting 2024-03-31 19:22 UTC and resolved at 2024-03-31 23:21 UTC, lasting 3 h 58 min. Fixes were reported at 03-31 20:39 UTC and 03-31 22:47 UTC, with renewed investigation between them. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-31 19:22 UTC: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.
- **monitoring** 2024-03-31 20:39 UTC: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
- **investigating** 2024-03-31 21:09 UTC: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.
- **monitoring** 2024-03-31 22:47 UTC: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
- **resolved** 2024-03-31 23:21 UTC: Our application login issue has been resolved.

## Rewindex changes for this incident

- 2024-03-31 19:22 UTC: [Critical incident: Pendo login issue](https://rewindex.com/change/i3328673ca0bbd4.md)


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Canonical: https://rewindex.com/company/pendo/incidents/gp98brgbmflc · Markdown: https://rewindex.com/company/pendo/incidents/gp98brgbmflc.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/gp98brgbmflc · Generated 2026-10-18T13:31:24.936Z