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Pendo: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo

Impact: majorStatus: resolvedStarted Resolved (1.4 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Guide DesignerGuides - Guide Designer

Timeline of updates

  1. investigating

    We are currently investigating this issue and will update as more information becomes available.

  2. resolved

    This has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON