# Pendo: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-10 13:56 UTC · Resolved: 2025-06-10 15:22 UTC · Duration: 1.4 h
- Updates: 2 · Affected components: Guide Designer, Guides - Guide Designer
- [Vendor status page: https://stspg.io/vys52l5q7c2m](https://stspg.io/vys52l5q7c2m)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-10 13:56 UTC: We are currently investigating this issue and will update as more information becomes available.
- **resolved** 2025-06-10 15:22 UTC: This has been resolved.

## Rewindex changes for this incident

- 2025-06-10 13:56 UTC: [Major incident: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo](https://rewindex.com/change/id18ffb6e687919.md)


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Canonical: https://rewindex.com/company/pendo/incidents/sbtf898xv822 · Markdown: https://rewindex.com/company/pendo/incidents/sbtf898xv822.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/sbtf898xv822 · Generated 2026-10-18T09:46:26.878Z