Changes / Pendo / Possible slowness and Visual Design Studio crashing when creating Guides in Pendo
Pendo: Major incident: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo
Summary
Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-10 13:56 UTC
Before: not present
After: 2025-06-10 15:22 UTC
Before: not present
After: Guide Designer, Guides - Guide Designer
Before: not present
After: We are currently investigating this issue and will update as more information becomes available.
Before: not present
After: This has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Possible slowness and Visual Design Studio crashing when creating Guides in Pendo (this change) Pendo reported a major incident involving possible slowness and Visual Design Studio crashes when creating Guides, affecting Guide Designer and Guides - Guide Designer. It started at 2025-06-10 13:56 UTC and was resolved at 2025-06-10 15:22 UTC, lasting 1 h 25 min; no cause or specific fix was stated. | Major incident |