Pendo: Pendo Chatbot not operational in the Resource Center
Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Other
Timeline of updates
- investigating
On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Pendo Chatbot not operational in the Resource Center 2025-05-19 09:54 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON