Changes / Pendo / Pendo Chatbot not operational in the Resource Center
Pendo: Major incident: Pendo Chatbot not operational in the Resource Center
Summary
Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pendo Chatbot not operational in the Resource Center
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-05-19 09:54 UTC
Before: not present
After: 2025-05-19 10:51 UTC
Before: not present
After: Other
Before: not present
After: On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo.
If you are attempting to open a support ticket, you can do so through the support form here:
https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pendo Chatbot not operational in the Resource Center (this change) Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min. | Major incident |