# Pendo: Major incident: Pendo Chatbot not operational in the Resource Center

**Summary:** Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-19 09:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wrd3g3w6csv9](https://stspg.io/wrd3g3w6csv9)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/j2lv9frhrrmc@13e678af135f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pendo Chatbot not operational in the Resource Center
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-19 09:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-19 10:51 UTC
```

**6. Added: Affected components**

```diff
+ Other
```

**7. Added: Update** (investigating) · 2025-05-19 09:54 UTC

```diff
+ On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
```

**8. Added: Update** (resolved) · 2025-05-19 10:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-19 09:54 UTC | Major incident: Pendo Chatbot not operational in the Resource Center (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i884ce55d299dba · Markdown: https://rewindex.com/change/i884ce55d299dba.md · JSON: https://rewindex.com/api/v1/changes/i884ce55d299dba · Generated 2026-10-18T02:31:30.934Z