# Pendo: Pendo Chatbot not operational in the Resource Center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-19 09:54 UTC · Resolved: 2025-05-19 10:51 UTC · Duration: 57 min
- Updates: 2 · Affected components: Other
- [Vendor status page: https://stspg.io/wrd3g3w6csv9](https://stspg.io/wrd3g3w6csv9)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-19 09:54 UTC: On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf\_11000346850203=knowledgebaseHelpArticle
- **resolved** 2025-05-19 10:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-19 09:54 UTC: [Major incident: Pendo Chatbot not operational in the Resource Center](https://rewindex.com/change/i884ce55d299dba.md)


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Canonical: https://rewindex.com/company/pendo/incidents/j2lv9frhrrmc · Markdown: https://rewindex.com/company/pendo/incidents/j2lv9frhrrmc.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/j2lv9frhrrmc · Generated 2026-10-18T10:42:16.818Z