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Pendo: Salesforce Integration Degraded

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

1. identified2026-05-27 15:56 UTC

   We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. identified2026-05-27 17:45 UTC

   We are working currently to roll out a hotfix to mitigate this issue.

3. monitoring2026-05-27 21:55 UTC

   We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.

4. resolved2026-05-27 23:33 UTC

   This incident has been resolved.

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