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CompaniesPendoIncidents

Pendo: Intermittent sign out issue

MinorStatus: resolvedStarted Resolved (56 min)2 updatesstspg.io (opens in new tab)

Affected components: JPN environment (app.jpn.pendo.io) - Pendo UIPendo UIPendo UIUS environment (app.pendo.io) - Pendo UIPendo UIUS1 environment (us1.app.pendo.io) - Pendo UIEU environment (app.eu.pendo.io) - Pendo UIPendo UIAU environment (app.au.pendo.io) - Pendo UIPendo UI

Timeline of updates

  1. investigating

    We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.

    If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.

  2. resolved

    We have investigated the issue and consider this incident resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Pendo, started 2026-09-02 15:48 UTC, resolved after 56 min, 2 update(s).

Title
Intermittent sign out issue
Vendor
Pendo
Date
URL
https://rewindex.com/company/pendo/incidents/7qzs7jdx2ktp

Pendo profileRecent Pendo incidentsAll outages on September 2, 2026Pendo in September 2026MarkdownJSON